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Describes how to expand on negotiation strategies and develop language skills to enhance success in negotiation. This book includes real-life examples that reveal how to detect subtleties in manner and speech that negotiation novices fail to notice. It shows how to influence and redirect the conversation to address what you need.
Kathleen Kelley Reardon is professor of management and organization at one of the world's leading business schools, the University of Southern California's Marshall School of Business. During the research and writing for this book, she was also visiting professor of philosophy at University College, Cork, and distinguished research scholar at the Irish Management Institute. A member of Phi Beta Kappa and a prolific, best-selling author, speaker, and consultant, Reardon is an expert in negotiation, persuasion, and politics in business.