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How do I know that an email is really from eBay?
If you receive an email that appears to be from eBay that requests personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link in the email and then provide personal information including passwords, bank account or credit card numbers.
Legitimate eBay emails
We will never ask you to provide account numbers, passwords or other confidential information through email. If eBay does request information from you, a copy of that email will be in the My Messages box in My eBay. If you have any doubt that an email really is from eBay, open a new browser window, type in the URL of the site you registered on, and sign in. Any email that looks as if it is from eBay, mentions a problem with your account or requests personal information, and is not in My Messages in My eBay, is a spoof (fake) email.
Spoof emails often include the use of the eBay logo and an eBay address in the "From" line (for example, "From: firstname.lastname@example.org") The email may mimic common eBay emails, such as notifications of problems with your account, “Ask seller a question” emails or offers to become an eBay PowerSeller.
Spoof emails typically have the following characteristics.
When you receive a suspicious email
Take a tutorial on how to spot a spoof (fake) email.
Contact Customer Service
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