Sending Headers

When reporting email you have received from other eBay members, it's important that you include the complete email message header. To investigate your report fully, we must have a complete copy of the email you received with the full header included. Using this information, we can trace the pathway of the email you received back to the sender.

A header will look like a string of characters similar to the following example..

Example of headers

Return-Path: (sender email address)

Received: from ( []) by (8.8.7-s-4/8.8.7/[NETCOM v1.01]) with ESMTP id; for (recipient email address); Mon, 22 Mar 2002 06:34:48 -0800 (PST)
From: (sender email address)
Received: from ( []) by mail- (8.8.8/8.7.1) with SMTP id GAA15251; Mon, 22 Mar 2002 06:34:28 -0800 (PST) Message-ID: (
Date: Mon, 22 Mar 2002 06:34:32 +0100
Reply-To: (sender email address)
X-Mailer: Mozilla 3.03-PBI-N303 (Macintosh; I; 68K) MIME-Version: 1.0
To: (recipients' email address)
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

This information can usually be found by using the "properties" or "option" function of your email program. More information on how to locate headers using a number of different email programs can be found at and

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.