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How sellers can request Feedback revisions from buyers
There are some situations when buyers can revise the Feedback comment or rating, or the detailed seller ratings they've left for sellers. For example, if the seller fixes a problem with the transaction, or if the buyer accidentally left the wrong Feedback. In these situations, sellers can request a Feedback revision.
How do I know if I'm eligible to submit a Feedback revision request?
When can I submit a Feedback revision request?
How do I submit a Feedback revision request?
You'll see a confirmation page notifying you that your request has been emailed to the buyer, and you'll receive a copy of the email.
What happens next?
We'll send the buyer an email that they have a Feedback revision request. The email will include your reason for requesting the revision and the message you wrote. The buyer has 10 days either to agree and revise the Feedback or disagree and state a reason.
If the buyer hasn't responded within 7 days, we'll automatically remind the buyer of the request. If the buyer responds, we'll let you know the buyer's decision immediately by email. If the 10-day window expires with no response from the buyer, we'll let you know by email that your Feedback revision request has expired. Sellers can only submit one request per transaction.
Regardless of the outcome of your request, please respect the buyer's decision.
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