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Providing postage options and details in your listing
All sellers on eBay.co.uk are required to specify a domestic P&P for deliveries within the UK.
There are limits to P&P charges in certain categories for deliveries within the UK. New listings for which P&P charges exceed these limits will be blocked.
Offer free or discounted P&P
Offering free P&P or multiple-item postage discounts are attractive to buyers, and can encourage buyers to purchase additional items from you.
To offer free P&P, tick the box next to Free P&P when you list your item. Learn more about specifying your postage costs and locations.More reasons to offer free P&P:
Offer a fast delivery option
Even if you offer a free postage option, buyers appreciate the choice of being able to pay for faster delivery. So it's a good idea to offer an express delivery option. For large or heavy items, you should also consider offering the option of collecting the item in person.
When you list your item you can choose from several postage services and estimated transit times.
Here are some of the fast delivery methods that are available on the listing form:
Tip: If you offer a fast delivery method with free P&P, your item may qualify to be promoted with eBay FAST & FREE.
Specify the location of the item
You should accurately describe the location of your item using the postcode where it's located. This can make your listing more attractive to buyers in your area, because they can save on postage and get their item more quickly.
This is especially important if you're selling large, heavy, or fragile items that need to be collected in person.
Remember that misrepresenting the location of your item is against our policies.
Make sure your postage costs are reasonable
Tip: If you offer to post an item internationally, provide the buyer with an accurate delivery estimate. This will make your item more attractive to international buyers. Find out more about posting internationally.
Provide an accurate dispatch time
Dispatch (or handling) time is the number of business days you will take to post the item after receiving the buyer's payment. You can choose a dispatch time of same day to 30 working days. For same working day dispatch, you can also choose an order cut-off time.
Always include an accurate dispatch time in your listing. Buyers expect items purchased online to be delivered quickly. It's best to try and dispatch all your items within 1 working day of the buyer's payment being cleared. If possible, dispatch the same working day you get the buyer's payment.
Tip: Buyer dissatisfaction increases significantly when dispatch times are longer than 3 days. We strongly encourage dispatch times of 3 days or fewer.
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