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Why eBay may remove your listing
Our new product-based shopping experience, powered by the eBay Catalogue, where all listings for the same product are grouped together, makes it easier for buyers to find and buy what they want.
We’re adding categories to the catalogue in phases. If you’re selling in any of these categories, you should use the catalogue to list your items.
See Listing with the eBay catalogue for a full list of categories and to learn more.
To help protect our members, we created guidelines and policies describing items that cannot be listed on eBay. Certain things may not be listed on eBay because they are:
Any item that breaches eBay policies or infringes on the copyrights of others may be removed. In addition, some listings are removed because the language or photos used in the item title or description breach eBay policy. This means that some items you may have bought in a shop, or even possibly on eBay, may not be allowed or could be removed due to listing policies.
If your listing has been active on the site for more than a year without sales, we may remove it. Review the email you received from us. It contains information about the listings that were removed and next steps.
If your listing was removed because it hadn'’t had any sales in more than a year, we recommend that you don’'t relist it unless you take steps to improve the likelihood of it selling. You may need to review your pricing strategies and best practices for listings, or consider whether some inventory needs to be removed from eBay altogether if it won’'t sell.
Receiving a notice of listing removal
If you receive a notice from eBay regarding a listing removal, please read it carefully. It contains links to helpful information about the applicable policies.
The VeRo Programme
eBay established the VeRO (Verified Rights Owners) Programme to enable rights owners to easily report and request removal of listings offering items or containing materials that infringe their intellectual property rights. Learn more about VeRO and how the programme helps to protect intellectual property rights.
Relisting prohibited or restricted Items
While there may be similar listings that have been or are currently listed on eBay, this does not mean that they’re acceptable. If you feel that your item should not have been removed, you should not re-list it. Instead please contact eBay by using the Prohibited or Restricted item link in the “If you disagree with the ending of your listing” section of this page. Continuing to list an item that has been removed could result in suspension from eBay. You could also be subject to legal action in some cases.
Will my fees be refunded?
If we remove your listing because of a policy violation, we may or may not refund your fees for that listing, depending on the policy you violated and whether you’ve violated our policies previously.
If the buyer has committed to buy and has not paid in full, eBay fees will not be automatically credited for the listing.
Insertion fees and advanced listing upgrade fees apply to each listing you create, are charged at the time of listing or relisting, as applicable, and are non-refundable.
For questions about fee credits for a listing that’s been removed, contact us.
Reporting a listing
If you see a listing that you feel may be prohibited by eBay, contact us. eBay will investigate it. However, due to privacy concerns we will not be able to tell you about any actions we may take. The actions taken on an account are confidential and between eBay and the seller.
If you disagree with the ending of your listing, you can contact us.
If we agree that your item was removed in error, you will be able to relist it.
Please review our listing policies and trade safely. If you still have questions regarding removed items or how to list items on eBay, please reply directly to the notification email you received or use the links above.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.