Refurbished programme

Apply to use “Refurbished” in your item listings

What is “refurbished”?

Our Refurbished Programme allows pre-qualified eBay sellers exclusive use of 3 item conditions (Excellent - Refurbished, Very Good - Refurbished, and Good - Refurbished) on their listings, including subtitles, product descriptions, and titles. Because the programme is endorsed and approved by eBay, these titles help give customers the confidence they need in the quality of the items they are buying, ultimately decreasing returns and improving sales.

To qualify for the programme, sellers must apply and meet a strict set of requirements:

  • All items are fully functional and have been inspected, cleaned, and tested by a qualified seller
  • Depending on the grading condition of the item (Excellent - Refurbished, Very Good - Refurbished, and Good - Refurbished), there are no significant signs of damage. 
  • The seller offers free postage and 30-day returns
  • Minimum 12-months seller guarantee provided
  • The seller's eBay account isn’t restricted
  • The seller's service status is "Top Rated Seller"
  • The seller’s "Item not as described" service metrics are not classified as "very high"


Programme benefits

  • Exclusive access to the Refurbished Programme grades (not available to non-contracted sellers)
  • Improved visibility in search 
  • Refurbished mark of approval added on refurbished listings
  • Addition of refurbished criteria to listings
  • Listings added to the refurbished hub


How it works

Once enrolled in the programme, sellers have three condition grades that they can utilise:

Excellent - Refurbished

  • Inspection: All items are inspected, tested, and cleaned by a qualified seller. 
  • Appearance: Looks like new at first glance. No-to-minimal signs of use such as micro body scratches.
  • Functionality: Fully functional.
  • Protection: Minimum 12 months seller guarantee.

Very Good - Refurbished

  • Inspection: All items are inspected, tested, and cleaned by a qualified seller. 
  • Appearance: Some signs of use such as light body scratches.
  • Functionality: Fully functional. 
  • Protection: Minimum 12 months seller guarantee.

Good - Refurbished

  • Inspection: All items are inspected, tested, and cleaned by a qualified seller. 
  • Appearance: Moderate signs of use such as small scratches or dents that don’t affect functionality.
  • Functionality: Fully functional. 
  • Protection: Minimum 12 months seller guarantee.

The full grading criteria will be shared on enrollment to the programme.


The following categories are eligible to be listed with the “refurbished” condition:

  • Mobile & Smart Phones
  • Smart Watches
  • Tablets & eBook Readers
  • Laptops & Netbooks
  • Desktops & All-in-Ones  
  • Monitors, Projectors & Accs
  • Printers, Scanners & Supplies
  • Hard Drives (HDD, SSD & NAS)
  • TVs
  • DVD, Blu-ray & Home Cinema
  • Video Game Consoles & Video Game Accessories
  • Mobile Phone Accessories
  • Portable Audio & Headphones
  • Home Audio & HiFi Separates
  • Home Surveillance
  • Smart Speakers Hubs & Accessories
  • Vacuum Cleaners
  • Coffee, Tea & Espresso Makers
  • Small Kitchen Appliances
  • Cameras & Photo
  • Outdoor Power Equipment
  • Garden Power Tools & Equipment
  • Power Tools

If you think you meet the requirements above, just submit an application for our team to review.

Apply now