We have a team of experts that source all bags available on our website. These bags come from retailers, designers and our customers and are all in extremely good condition. Each bag is also available to view in person at one of our stores in the UK or on our website by the same name. We hate to refer to them as used, pre-owned or second hand! Whilst all these bags have been owned by someone else before that doesn’t mean they have been used. The bags we sell range from never been used before to ones we buy from our customers who have a little wear & tear. Anything showing a little wear & tear is treated in The Clinic so when we sell the bag it’s in great condition. We would never sell a bag that needs extensive repairs or shows signs of medium-heavy use. We’re 100% against counterfeit handbags and would never sell a fake handbag on our website or in our stores. All our bags go through an authentication process with our highly trained team of experts.