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LibraSkincare

LibraSkincare

12K items sold
590 followers
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About us

Professional skincare supplier with more than 10 years of experience. We sell only 100% original, authentic and fresh products. Quick despatch from UK.
Location: United KingdomMember since: 27 Apr, 2018Seller: libraskincare

Business details

Business name: Libra Skincare LTDFirst name: GintsSurname: BermaksAddress: Unit 2a, Southmead Farm, BA3 5EX Radstock, Holcombe, United KingdomPhone number: 7411374175Email: info@libraskincare.comVAT number: GB 229160712, NL 827243145B01

Feedback ratings

Last 12 months

Positive69- positive Feedback in last 12 months
Neutral0- neutral Feedback in last 12 months
Negative3- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage cost
4.6
Delivery time
4.9
Communication
5.0

Seller Feedback (1,952)

  • 3***_ (1)- Feedback left by buyer.
    Past year
    Verified purchase
    I bought the cream as a gift to be delivered to my friend in UK. The seller didn’t mention the price does not include VAT. The delivery was held due to unpaid custom fee. I contact the seller & they told me to pay the extra £91 (VAT + handling fee) so as to get the parcel delivered. I paid the custom fee online & my friend finally got the parcel. But the parcel didn’t have any protective packaging & the cream has spit out. The seller simply put the cream in a paper bag. Very bad seller.
    Reply from: libraskincare- Feedback replied to by seller libraskincare.- Feedback replied to by seller libraskincare.
    Dear Ham, I'm truly sorry your product arrived damaged. Our sincere apologies for any inconvenience caused. It deeply saddens us to hear this. I'm puzzled as to why we didn't receive your email about the broken product. Addressing such issues is a priority for us, and we're committed to resolving them promptly. While we can't control customs charges, varying by country, we want to make your experience positive. Please let us know how we can make it right. Kind regards, Zane
  • a***a (182)- Feedback left by buyer.
    Past year
    Verified purchase
    Product as represented, nicely packaged, and quickly shipped. A+ transaction.
  • a***i (994)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great product, I’m a return buyer, shipped promptly and packaged well. Thank you!
  • a***a (182)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Nice item, well packaged, and quickly shipped. A+ transaction.
  • r***k (301)- Feedback left by buyer.
    Past year
    Verified purchase
    --
  • o***w (573)- Feedback left by buyer.
    Past month
    Verified purchase
    Excellent. As described, arrived sooner than expected. Thank you 🌻
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