Mattym369

Seller Feedback (3,199)

• t***o (2387)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Very Disapointing ! Seller sent me offer for £29.43 , it was the last shampoo available ,I accepted &paid . The Item never arrived , I contacted the seller & reply was damaged in transit & no replacement for the forseeable. I checked the sellers other items &the seller has the same shampoo listed it at the price it was before he sent me an offer, also saying last one available . Its very disapointing as they sent me the offer for the lower price , I have been given a full refund

  Reply from: mattym369- Feedback replied to by seller mattym369.- Feedback replied to by seller mattym369.

  Hello, I would like to clarify that no offers were sent for the order in question, the listing was simply purchased on your end. The rest stands true, of which I did not have stock on hand at the time of cancellation so I was happy to issue a full refund in the hopes you were able to source this elsewhere in the meantime which I felt was the best resolution. As I now have more stock, you are welcome to purchase this again and I will have it with you ASAP!
• t***f (5177)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The tin arrived in a large box with one piece of brown paper as packing, The lid opened during transit and leaked. Good practice would be to tape the lid down, or as the description shows, two metal clips securing the lid. Communication from the seller is poor and i would not recommend this seller from my experience.

  Reply from: mattym369- Feedback replied to by seller mattym369.- Feedback replied to by seller mattym369.

  as we have discussed, i'm so sorry you received your order in such condition. However, as per communication, I have been back and forth with you accordingly, asking if I would be open to a partial refund which I responded by asking to clarify quantity leaked to establish a suitable partial refund to which you said "no worries, please send return label and will get it sent back to you.", I fail to see where my communication falls short, however once again I am sincerely sorry for the situation.
• a***a (1023)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  All as described. Good price. Took 10 days to come but otherwise all good
• 2***2 (315)- Feedback left by buyer.

  Past month

  Verified purchase

  At first I received the wrong colour Tape, but can’t fault this company within 24 hours problem solved right colour sent out , excellent comunication very Happy 😊
• l***j (769)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Exactly as described. Good quality and value. Arrived on time well packed. Excellent customer service. Thank you
• r***5 (211)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Very bad seller uses the same excuse for none delivery “Lost in Transit” after waiting 2 weeks for delivery I contacted the seller for an update and was told like many others “unfortunately most likely lost” they went on to say “normally would send out a replacement but have no stock of this item” I was offered a refund. This a lie as this listing is still active but at a higher price. Just take a look at the negative, Neutral and even positive feedback for the number of items lost.