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RPUK Online is committed to providing the highest quality products, service and support for our clients that meets customer expectations. Achieving complete customer satisfaction is central to our business philosophy and this is reflected through our actions, relationships, processes and operations. In the unlikely event that you are not completely satisfied with one of our products or encounter any type of problem, we kindly request you to contact us prior to leaving any negative or neutral feedback. This will give us a chance to find a solution and put things right. We are available 7 days a week and aim to give a same day response to all customer queries between 8am and 8pm. Please also remember to leave us POSITIVE feedback once you are satisfied with your item. We do not believe in requesting this several times like many sellers and therefore you will not receive any further reminders after you receive your item a part from the automatic one that eBay sends out.