The item arrived damaged and was of noticeably poor manufacturing quality, not matching the listing photos. However, the seller responded promptly, took full responsibility, and issued a swift refund without hesitation. Their apology and professionalism reflect a trustworthy approach and a genuine commitment to customer service. Communication throughout was clear and courteous. Despite the initial disappointment, the resolution was handled admirably.
t***g (491)- Feedback left by buyer.
Past 6 months
Verified purchase
Initially I received the wrong item, I emailed the seller and received a reply within 1/2 hour, apologising and saying they would send the correct item immediately. I received the correct item the following day. Excellent service, will definitely use again, many thanks. I have posted original back this morning.
4***o (87)- Feedback left by buyer.
Past 6 months
Verified purchase
Wylex Anti-Surge Module arrived promptly with very good communication.
It was just what I needed and excellent value, although it was new it was missing one of the connecting wires.
After email was sent explaining problem, all was rectified and I received new wire in post next day.
All very impressive service from this seller.
a***t (4059)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived well packed. Delivered promptly. Item exactly as described and in excellent new condition. A reliable seller who takes the trouble to provide clear photographs and realistic descriptions. Good value. I would recommend seller and would buy from seller again.
y***y (1663)- Feedback left by buyer.
Past 6 months
Verified purchase
Wonderful seller, can't recommend enough. Very cheap for the item but still went above and beyond to sort out a postage problem that wasn't their fault, wasn't even their courier's fault (issue was with my ebay click and collect location - affected multiple sellers+couriers). Item itself suitably packaged and just as described. Huge thanks, really pleased.
t***r (874)- Feedback left by buyer.
Past month
Verified purchase
The Seller promptly dispatched this item This was great as I needed it as a matter of urgency. However due to a careless Evri delivery person, I did not receive it! I had asked Evri if I was not at home to put it in my secure place. This did not happen and the delivery person left it where it could be seen by all who walked by my house.
Much to my dismay it was taken.
Seller has been very apologetic and also has accommodating in issuing a refund and has had to issue a claim with Evri.