The item arrived damaged and was of noticeably poor manufacturing quality, not matching the listing photos. However, the seller responded promptly, took full responsibility, and issued a swift refund without hesitation. Their apology and professionalism reflect a trustworthy approach and a genuine commitment to customer service. Communication throughout was clear and courteous. Despite the initial disappointment, the resolution was handled admirably.
t***g (491)- Feedback left by buyer.
Past 6 months
Verified purchase
Initially I received the wrong item, I emailed the seller and received a reply within 1/2 hour, apologising and saying they would send the correct item immediately. I received the correct item the following day. Excellent service, will definitely use again, many thanks. I have posted original back this morning.
4***o (87)- Feedback left by buyer.
Past month
Verified purchase
Wylex Anti-Surge Module arrived promptly with very good communication.
It was just what I needed and excellent value, although it was new it was missing one of the connecting wires.
After email was sent explaining problem, all was rectified and I received new wire in post next day.
All very impressive service from this seller.
a***t (4056)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived well packed. Delivered promptly. Item exactly as described and in excellent new condition. A reliable seller who takes the trouble to provide clear photographs and realistic descriptions. Good value. I would recommend seller and would buy from seller again.
y***y (1661)- Feedback left by buyer.
Past 6 months
Verified purchase
Wonderful seller, can't recommend enough. Very cheap for the item but still went above and beyond to sort out a postage problem that wasn't their fault, wasn't even their courier's fault (issue was with my ebay click and collect location - affected multiple sellers+couriers). Item itself suitably packaged and just as described. Huge thanks, really pleased.
c***8 (140)- Feedback left by buyer.
Past 6 months
Verified purchase
Item was delivered on time and exactly as advertised. Had to return the item as I ordered the wrong type of fitting. There were absolutely no issues with this and quick response time.