thehoffyhouse

Seller Feedback (1,883)

• a***2 (102)- Feedback left by buyer.

  Past month

  Verified purchase

  Great seller! Listing described them exactly as they were when I received them, which was very quick! Friendly communication throughout the entire process. Wish all sellers were like this because I will definitely buy from the Hoffy House again, and soon! Thanks! Fast shipping! Packaging was incredible! Value for the price!

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  We appreciate that very much!! It's our pleasure to be quick and communicate the way we do. It's an important part of our process here to ensure great experiences like the one you have had with us! Thanks for taking the time to leave us this review, we appreciate you!! ~thehoffyhouse
• t***a (412)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Shipping - fair and fast. Packaging - careful. Quality - good. As described - exactly as expected. Value - brand new. Good seller and communicator to purchase from.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  Thank you for this review! You have touched on several things we spend time with on every one of our listings and orders. We enjoy the communication with orders or questions as well as packing up your order nicely and with care. We do our best to provide quality items and 99% of the time we have free ground shipping! Thank you for the time taken to do this review, we sincerely appreciate it! ~thehoffyhouse
• 0***a (428)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Outstanding customer service ! Good-value new pants I ordered were lost in the later stages of the shipping/tracking process. Although not their fault, the sender made consistent, frequent communication with me and with shipping carriers to solve the problem None of our efforts could locate the package, The seller immediately refunded all costs. I would definitely shop with this honest, conscientious seller again!

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  We are glad to hear you are happy with your shopping experience with us. Thank you for this review and THANK YOU for being understanding throughout this process while trying to track down your shipment. Unfortunately the lottery of lost shipment fell on your order this time around. It is a rare occurrence with USPS, but we are happy to provide good customer service in the times that some might walk away instead of helping. It's a core value here at thehoffyhouse: customer service. Thanks again!
• o***e (359)- Feedback left by buyer.

  Past month

  Verified purchase

  Seller's transaction was absolutely perfect. They communicated along every step of the transaction and shipping process, shipped blisteringly fast and offered terrific value. The item was a gift and the recipient lost it when she saw how beautiful it was. Item was exactly as described and of perfect quality.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  Thank you so much for this review! That is so kind of you to say these nice things about our process and store. We are thrilled to hear they loved it! We take pride in every step of our process and truly do appreciate the acknowledgement of what we are trying to do here at thehoffyhouse on eBay - and that is to have outstanding customer service!! Looking forward to seeing you again soon. Your friends @ thehoffyhouse
• 9***5 (67)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This is one of the best eBay experiences I’ve ever had. The item was exactly as described. The seller messaged me that the order had been received and would be shipped the next morning. Seller sent pics of the item, the packaged item and shipping label. Excellent communication from start to finish. I will be ordering more from this seller.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  What a wonderful review you have left us, thank you!! We appreciate the kind words and wanted to let you know it is our pleasure to do business with you like this. We believe in communication and accurate listings! We feel that by providing listing like this and the communication like we do, we set the foundation for a great experience shopping on eBay. We look forward to seeing you again soon! ~thehoffyhouse
• 6***a (1)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I cannot say enough positive things about this seller! They were extremely responsive and kept me updated personally through messages letting me know when they were going to ship and then even sending me a picture of the tracking number. They shipped my order same day, which blew me away! The packaging was fantastic and the item was perfectly as described. I will absolutely order from this seller again.

  Reply from: thehoffyhouse- Feedback replied to by seller thehoffyhouse.- Feedback replied to by seller thehoffyhouse.

  What an awesome sweater that is for the Holidays!! Thank you so much for this amazing review, we sincerely appreciate it! We do our best to make every order exactly like yours was. We feel it is important to communicate as well and be swift on our end. It's always great to see something ship the same day! Happy Holidays! thehoffyhouse