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About us
Transportsysteme24 is a specialist for car parts and car accessories. Our product range includes towbars, electrical kits, bike carriers, add-on parts for motorhomes and various accessories.
Business details
Business name: Transportsysteme24 GmbHFirst name: JörgSurname: NaumannAddress: Neustädter Str. 177, 07381, Pößneck, GermanyPhone number: 4936475056014Fax number: +49 3647-5067791Email: ebay_uk@transportsysteme24.deVAT number: DE 815054456BRN: HRB 516271Additional information: Note on the EU Online Arbitration Board: Complaint procedure via online dispute resolution for consumers (OS): https://ec.europa.eu/consumers/odr We are not willing and not obliged to participate in a dispute settlement procedure before a consumer sacking office.
Seller Feedback (1,905)
- 1***k (210)- Feedback left by buyer.Past 6 monthsVerified purchaseThe tow bar came box up, but was a bit bashed about. The down side is the price advertised is not correct, there is an extra import tax of £67.53, making the tow bar higher than what you pay. you end up paying a total of £288.36, and you don't get the delivery untill you pay all the import duties, that is not stated in the advert. The advertised price is £220.83 including postage of £21.25.It does not state that ou have to pay the import tax. Having said this the unit is solid peace of kit.
- 4***b (8)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat service arrived in UK within seven days. was warned about import duty to be fair. But at £111 on an item costing eu400 seemed a lot. You have to pay the ups driver cash or cheque and you get no receipt. Saying that it was still good value
- t***t (7)- Feedback left by buyer.Past monthVerified purchaseWhen ordering a towbar, you are prompted to give your registration number to ensure it will fit the correct vehicle. It stated that It would fit my vehicle based on the registration number. When the bar was delivered, it was in brown paper with no diagrams, or description to say what is was. Had in been in a green box labelled as in the sales literature, I could have exchanged it prior to attempting to fit. As a result, the towball is actually creasing the bumper and completely unusable.Reply from: transportsysteme24_com- Feedback replied to by seller transportsysteme24_com.- Feedback replied to by seller transportsysteme24_com.Dear Customer, as stated in the item description, the tow bar fits a hatchback model. We apologize if the installation instructions were not included. We would have been happy to provide them. The listings on eBay are suggestions that should be checked for accuracy. We were unaware of your problems. Transportsysteme24
- 8***l (180)- Feedback left by buyer.Past yearVerified purchaseAbsolutely fantastic company to deal with and brilliant towbar. The company are in contact with you through the whole process and even explain that there is additional postage to pay when the item arrives in the UK which I was happy to pay. Many thanks for going above and beyond for your customers
- l***t (100)- Feedback left by buyer.Past yearVerified purchaseTow bar is great but retailer based in Europe so need to pay Duty to the delivery firm. No one contacted me to take payment so was held up for several days and only when I contacted the courier did they finally take payment and release the package. Also once duties were added on worked out just as expensive as uk retailers. Highly recommend buying from uk retailer to save all the agro and emails / calls chasing who to pay duties to.
- n***w (795)- Feedback left by buyer.Past 6 monthsVerified purchaseBe aware that in addition to delivery charge there are customs charges of roughly £50 to pay