AlansAlterations...What happened to the others attitude

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Thanks heavens for AlansAlterations,what a fantastic helpfull company they really are!

We purchased a Yamata from joys sewing machines(THEY DONT DESERVE CAPITALS) and had no end of problems with it,after over 20 contacts and screams of help to joys,we simply gave up.

We saw AlansAlterations advertised on Ebay,its hard not to,and having nothing to lose,sent them an email through Ebay.

Within the same day,totally unheard of before from joys,we were asked to take the machine to AlansAlterations's unit in Mid Wales.

When we arrived the following day,we were met at the door and the machine was whipped out of our car and dissapeared into their loading bay and into their workshop.We were given a coffee and shown to their toilets to freshen up after our journey,we were then shown around their new unit.

Within an hour,our machine was ready and we were shown all the problems that had been sorted and the parts which had been replaced.

We were asked to test the machine to ensure we were happy with the settings and it was then placed back into our car.

One email,thats all it took.

This company shines above and kicks every other dealer we have ever approached !!

They have gained one customer for life.

We are even on first name terms with them all.

Keep up the good work

You are so lucky to work in such a beautiful part of Mid Wales.

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