Bedlum Beds Memory foam mattress

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After receiving 'good' advice of Tim Deegan we purchased one of his memory foam mattresses, La Romantica, from his company Bedlum Beds 01462 642921. We were assured that if the mattress didn't meet our expectations regarding comfort then we could exchange for another make or have a refund. The mattress was supposed to be delivered in 7-10 days but actually took 2 months! After 8 days of use we were still finding the mattress very hot and soft leading to painful backache. It is difficult to turn over in the night as you feel you have sunk it and turning over requires so much effort it wakes you up. I tried to contact Tim for further advice and to enquire if a different mattress may be more suitable, but was unsuccessful and have received no reply either telephone or email. After 6 weeks of failed efforts to contact him I am now in discussion with my credit card company to investigate and try to obtain a refund. Suffice to say, I would not recommend Bedlum Beds or Tim Deegan.
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