Can I return an Ebay purchase

Views 1 Like Comments Comment
Like if this guide is helpful

Having just read a review entitled" is it safe to buy expensive items like beds on Ebay" whilst I agree with all this Seller's general advice he/she does seem to have missed one vital point, which are the government rules Consumer Protection ( Distance Selling ) Regulations 2000 ( as amended ) these rules must be followed by every business selling goods over the Internet. Compliance with the DSrs is a legal requirement and enforcement action can be taken in the courts against businesses that breach them. So buy only from reputeable Business Seller's who can provide a VAT No, at least that way if things go wrong you have some chance of getting your money back.

But be Warned these rules DO Not apply to the private individual selling goods from their house/garage etc etc.

In order to comply a business must give it's consumers certain information before the consumers agree to buy, such as:

1) If payment is required in advance, the business must supply full geographical address

2) Information about consumer's right to cancel

3) If the Seller uses a premium rate telephone number the business must specify the inclusive cost of the call, for example the cost of the call per minute.

4) How long the price of the offer remains valid

5) Details of any delivery costs.

6) Sufficient detail for the consumer to be able to identify the business they are dealing with.

7) The consumer has the right to cancel within 7 working days for most goods & services. This period runs from the day after the day of delivery of the goods.

You can find more detailed advise on the Office of Fair Trading website.

This is just the start there is so much more to know about your right's so if you have found this useful please say

Have something to share, create your own guide... Write a guide
Explore more guides