Clearing up the Myths about VoIP

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A growing number of SMBs are now benefiting from the cost savings 
and added features provided by a VoIP phone system. However, there 
are still many misconceptions about the quality and reliability of VoIP 
service. This document is intended to address and dispel the main 
objections for implementing Internet telecommunications that are 
resonating within the industry. It will also provide substantial rationale 
for dispelling the VoIP myths that once appeared to be obstacles for 
successful businesses.

Myth #1: VoIP isn’t widely used


Traditional ISDN and PSTN lines are still the norm, but not for much 
longer. It’s no longer a matter of ‘if’, but ‘when’ VoIP will become the 
de facto standard for how phone calls are made. McKinsey Consulting 
is predicting that over £1bn of UK landline revenue will be from VoIP 
within the next few years. 
“It is no longer a question of whether VoIP will wipe out traditional 
telephony, but a question of how quickly it will do so.” - The 
Economist ‘How The Internet Killed The Phone Business’ (Sept. 2005) 
According to the Gartner Group, “Voice/data convergence based on IP 
telephony and VoIP will be under way in more than 95 percent of major 
companies by 2010.”
The IP telephony phenomenon is a global one. Businesses are replacing 
their traditional telephone switchboard and private branch exchange 
(PBX) systems with IP solutions at a tremendous rate.

Myth #2: Voice quality is bad


Many legacy and low-end VoIP systems don’t deliver high quality sound - 
for example, parts of words missing, noticeable time lapses when people 
are speaking, or delays in the sound arriving. Storm offer superior sound 
quality, which is actually of a higher quality than a standard BT analogue 
or ISDN Line!
Storm always recommend use of a Draytek Vigor Router, as these 
have been largely tested on our system and significantly affect the 
performance of your phone system for the better. A low quality router 
which is not designed to handle voice data often cause issues on the 
network - this in turn reduces call quality.

Myth #3: The VoIP system is unreliable


If your phone network was to go down or you experienced a power
failure whilst using some VoIP phone systems, you would lose your 
ability to communicate. This is understandably a huge concern to those 
who are looking to switch to VoIP.
The Storm service has an automatic failover service to help you in the 
event of a power failure or network outage. If your power goes, your 
incoming calls will automatically be routed to the termination point 
of the call group, which you can set up to either be an answer phone, 
group of mobiles, or even a landline number.

Myth #4: VoIP is not secure


Our dedicated servers are extremely secure and are protected by a 
multitude of security protocols to ensure that attempts to breach them 
are prevented. However, the security of your internal network is your 
responsibility. The use of a good, business class router such as the 
Draytek Vigor range is always recommended by us as the range provides 
added security options. Storm is more than happy to advise your 
technical department on how to set up these options to dramatically 
reduce the likelihood of a breach in your internal network.

Myth #5: VoIP is complicated


The installation of a Storm system is very quick. Phones can be pre-
configured to your required settings before dispatch - meaning that they 
simply need to be connected to your network and they will be ready to 
use. Alternatively, if you prefer, we can arrange an expert installation at 
a time that best suits you. 
The numerous features are easy to maintain and direct. You can control 
your own voicemail, call forwarding, auto attendant, call groups, call 
routing and lots more on our online control manager. Alternatively, give 
us a call, and your dedicated account manager can make changes on 
your behalf.

Myth #6: Switching to VoIP is a huge investment


Storm provides hosted VoIP phone systems - this means that the only 
hardware required at your location are phones and a recommended 
router. A hosted system does not require expensive servers on site, 
making the purchase of the phone system extremely cost effective and 
worthwhile.

Myth #7: VoIP systems are constantly evolving and upgrades are very expensive


Many other large VoIP suppliers lock you into their costly upgrades for 
software and hardware. Storm provides free software upgrades, adding 
new features and capabilities to your system as and when they are 
available - and only if you want them. Storm clients enjoy recurring cost 
savings, and no maintenance or upgrade fees.

Contact Storm, The VoIP Experts

If you would like to know more about our Storm Internet Phone Systems, just give us a call on 0844 441 4444
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