DO NOT BUY FROM JSM JOY EVEN IF ITS DIRT CHEAP!!!
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12 September 2010
I dont want someone else getting cond as i have been. Do not buy from them! Ok! I thought i'll search the net for a heatpress and didnt want to spend too much money beacuse i only wanted to do it as a hobby, so i decided to search the net and looked at alot of sites, the machines were expensive untill i landed on these culprits! I bought a heatpress machine, and cutter plotter they said i would have it in 3 weeks as they were waiting for fresh stock why? advertise it on the net next day delivery! so it took me 6 weeks for cutter plotter to arrive and 9 weeks for heatpress. When the cutterplotter arrived i could not install it because they had given me an old version of the software so paid 50p a minuite and was on the phone for 40 mins once 25 mins second. So finally got a new version of the software! Now my heatpress machine has packedup only printing 3 t-shirts! I rang the garuntee department they said i have to go through fault department in theory they wanted me to pay 50p a min so i refused and explained so she gave me email address and it was wrong so i decided to use their normal email so i got reply next day asking me to email the order number. Then i didnt hear anything so emailed again so i got a reply saying need to have my orignal packaging which was not worth keeping because it was a wooden box which i had to smash to take out inthe first place. Now i have asked them to mail me if they can fix the machine if i bought it there but no reply???? I would say i need help desperately but whom to contact??? i dont want anybody to stuck inthe same situation!!! plz dont buy from them thinking its cheap and that stuff with the product once the've had your money thats it!!
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