DO NOT USE!

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Absolutely appalling service.  They take your money immediately, send you one email stating they are processing your order and then you hear nothing from them at all.  I have repeatedly had to chase, and in a month and a half, they have never even once contacted me or called me back.  They rarely answer their "customer service" phone line - for over three weeks we couldn't get through, left numerous messages, none of which were answered.  When I finally did get through they didn't even apologise and couldn't tell me when my oven would be delivered!  I gave them one last chance to put things right and was faithfully promised a callback confirming - a month and a half after making the order - when my oven would be delivered.  Surprise, surprise, I never received the call back.  I have now cancelled my order and asked for a full refund.  Time will tell when and if I get one without threatening court proceedings...  If you want to avoid a lot of time wasting, chasing and worrying, do not use this company.
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