Used Parcel Monkey only once when having goods bought through ebay collected. Collected well packaged goods fine, turned up quickly, but CityLink had obviously bashed the parcel around as one corner of the table was almost completely cracked off. The damage is not repairable. Phoned CityLink and they say it's nothing to do with them, you need to speak to Parcel monkey.
Submitted the complex claims form including pictures of damage etc within 2 hours of receiving the damaged goods. 3 weeks later I am told that I will be offered no compensation because if I refer to their T's & C's, tables are in their 'prohibited items' list. You will find almost every item you can imagine listed here and although I accept it is my responsibility to check out such a list, I believe I can be forgiven for assuming a small console table would not be an issue. I now have a broken table and no refund even though I paid extra for insurance. Just one big scam. AVOID.