Dunster house - Warning, unsafe products for children
I recently bought a climbing frame for my child's brithday and had some serious ground work to do before erecting the frame. So, after two weeks I finally opened the baby-seat and found a part broken. I contacted custmer services (email only), and was horrified to recieve a series of short emails in return stating that because two weeks had passed (and I had signed their delivery note) they would do nothing about it. I managed to phone a sale manager at Head Office but they were equally as rude and just directed me back to an email trail.
You would think that someone paying in excess of £400 would recieve better customer service. especially when the product concersn a two years old safety.
I strong advise you not to buy from this shoddy uncaring company.
DUNSTER HOUSE - WARNING
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16 February 2012
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