De_junk_my_life Customer Guide and FAQ

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Here is a guide for prospective buyers/bidders of my items;

I sell items to de-junk/de-clutter my house; old clothes that no longer fit me, or the kids, or clothes that I have bought or been given that I don't like, old toys that the kids no longer play with, shoes that don't fit me since my feet grew a whole shoe size during pregnancy of my last child, videos and books that we're bored of, baby equipment as baby no longer needs it, and general bits and pieces

When people know you do EBay they tend to give you more junk, as if to feed a hobby, so I seem to have an endless supply of stuff to sell, which I keep in a box bedroom, which I call the "EBay Room"!!!!!

Anything I feel that I would not buy myself, quality wise, I will not sell - I like to think my standards are high, so if an item arrives and you are not happy, please contact me and we will try and reach an amicable solution

I try to be as polite as possible, so would appreciate you do me the same courtesy

Payment

PayPal is my favourite method of payment

Postal orders must be UNCROSSED ONLY – and please include a note or something to let me know what you are paying for

Unfortunately I cannot accept cheques - I have received a few fraudulent ones and it's too much of a risk these days

People wishing to send cash in the post do so at their own risk - please be careful to disguise coins from sticky fingered postal workers

Delivery

I endeavour to post your item within 5 week days of payment

I normally use 2nd class post or standard parcels

On occasions when I am for some reason unable to keep within the 5 day dispatch I will email you to inform you of this

Feedback

As a seller I will automatically leave feedback for you once payment has been completed

Buyers will automatically receive a feedback reminder email 14 days after the auction has ended – if you have any problems or haven’t received your item yet please inform me

If, when you item arrives, and there is a problem with it, please inform me, and I will do my best to resolve any issues

Feedback isn't a facility to have a go at buyers/sellers or to ask questions - use your brain

Returns

I do accept returns - please send back by 2nd class recorded delivery within 14 days of receiving the item

Once I have received your item I will refund you

I do not refund postage costs

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