Eurojet 2013 Support and Help

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Dear Customer,


This page is for you to come to if you ever get stuck with anything to do with us. This guide includes: your purchase with us, what to do if your not happy with your purchase, payment, what happens if you have been scammed, who' who, our free newsletter and our customer service. 

Your purchase with us
When you buy from us we are notified with in seconds. If you have ordered your product and completed check out after 9.00PM (UK) then our dispatch team will dispatch your product the next day. If you complete checkout at 8:59PM (UK) then your product will be dispatched the same day! You will be sent a personal e-mail from a member of the dispatch team to confirm that your product has been dispatched, they will also let you know about any problems (with us, problems rarely occur) Once you have received your item its up to you weather you leave us feedback. You can also sign up to our FREE newsletter which will be sent by e-mail. (please see section: our free news letter.) but apart from that your purchase with us is quick and simple!! 

I'm not happy with my purchase
We do our best to make sure that your product gets to you in tact and in lightning time, however we realise that sometimes things can go wrong. The product you are buying will be described correctly to its present condition. Before dispatch all products are checked and ''approved for delivery''. If when the product does reach you it is not in tact please contact us 
immediately through ebay or through our email system. To be refunded for any reason please e-mail Eurojet customer service at eurojetcustomersevice@hotmail.com, they will get back to you with in 24hours. Please make sure you state the date you made your payment, the the name of the product and the product ID, please also state what you were not happy about.
Payment
If you do not want to complete the check out there and then... then thats fine we will give you 1 week to pay. Our dispatch team will invoice you through ebay and give you a personal reminder as to when you must have paid by. PLEASE NOTE WE WILL NOT DISPATCH UNTIL A CLEARED PAYMENT HAS BEEN MADE

A scam?
We have recently had a numbers of scams. Please note that all our workers can tell if you have a scam from paypal. Also if you are unsure about any emails we have sent you then please contact customer services as soon a possible. If you have recieved an email from us and you are unsure of it please do NOT hesitate to contact us through our customer service email. 

Who's who
Problem with your product? Got questions to ask about us? - E-mail: eurojetcustomerservice@hotmail.com
The dispatch team will email you from the following email only: eurojetdispatch@hotmail.com 
Want the news letter? email your name and email to: eurojetnewsletter@hotmail.co.uk

Our free newsletter
We love you to make sure you get the most for your money so we have created a news letter that is emailed to so every month! It include offers and deals and exciting information about other small business's we have on the go! Just email your name and your email address to eurojetnewsletter@hotmail.co.uk

Customer service
We make sure that our payment process is quick and that you are always number 1. If you have any suggestions about our customer services then we would be glad to hear of them, for this you can email eurojetcustomerservice@hotmail.com  


We hope this guide was easy to use and we hope to make business deals in the future. Once again thank you for your co-operation. 


Jordan Newton 
(CEO Eurojet) 


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