Hi, my name is Mark Hemming from SatStore UK Ltd, an authorised dealer for Dream Multimedia products.
I get asked everyday "how do you spot the fake Chinese Dreamboxes?"
There are so many AD's now for the fake Dreamboxes, most state "these are genuine with hologram ... bla..bla..bla.."
so where do you start?:
Well for starters the price is always a good giveaway.
A genuine new DM500 cannot be sold for £69, £99, or even £129, the price from the factory does not give that kind of margin.
The physical differences are mostly obvious.
The genuine's never had UK mains leads, or scart / phono leads in the box.
The genuine's never had plastic film over the metal lid.
The genuine remote handsets actually worked !
You can also smell the Chinese one's, must be the cheap solder and plastic used.
The latest copies have been done well though, with a copy of the security hologram too :-(
Watch out for the OEM clone boxes too:
Names like LinuxSat, Dreamsat, Envision, Eagle, Netbox, BlackBox, Open Media, Inetbox, DVB500, DB500 ...
they are all just clone boxes with a different front panel.
Another good way to tell the "clone dealer", is they almost always just trade in the DM500 / 600 and DM7020.
If they are genuine Dream dealers why don't they sell the DM7025 / 8000etc..?
The Chinese clones have no Dream Multimedia Warranty or support, and may not even work
at all with future software releases.
New software has just been released which has a "Clone Detect" function.
All clone DM500 DM600 DM800 and DM7020, which fail this test, will be rendered useless for any
remote server connection or download !
The "Clone Detect" function will be continually improved with future releases
making life very difficult for the clone dealers.
The failure rate is high, I know as I get asked everyday for replacement remote handsets,
power supplies and tuner modules. Lots are "dead on arrival", and chances are the "dealer"
won't be around to help you, he will be hiding behind another user ID.
Chinese cloners now released a counterfeit copy of the DM600pvr :-(
As usual most ebay "clone dealers" have jumped on the bandwagon
and are now attempting to sell these as well.
Again these are easily identified mainly by the price, anything significantly
lower than £179 will almost definately be a clone.
The clone DM600pvr is very easily detected by software, and counter-measures
will be implemented very soon.
Clone copies of the DM800 HD have now appeared :-(
Again easily identified by the cheap price (around £280).
Reports are that these clones do not work properly at all, sellers are
experiencing a very high return rate - don't waste your money.
Countermeasures are already in place to disable these clones.
Dream-Multimedia has developed an innovative verification system for its customers.
A plugin can be started on the Dreambox, which will display a verifcation number.
This number can then be entered on our website to obtain immediate information about
whether or not you have an original Dreambox or a forgery.
For this reason, we will forgo the Dream security holograms on our receivers and packaging from now on.
With this measure we want to continuously optimize our customer support and avoid uncertainties in the future.
Dream Multimedia releases its "Genuine Dreambox" plugin for all models.
All new Dreamboxes will come with a simple to use plugin that will allow
the user to verify that their box is genuine...
Dream succeeds in actions against importers and vendors
Lünen, 12. November 2009. Dream Multimedia, the leading supplier of Linux based set-top boxes, is pleased to report
further successes in its actions against importers and vendors of so-called cloned, or pirated Dreamboxes.
These clones are similar in appearance to the original boxes, but do not provide the stable performance Dreamboxes are known for.
In recent weeks, Dream has been successful in having several consignments impounded, resulting in the destruction of a large number of clones.
The actions by Dream are not restricted to Germany. Importers and vendors of Dreambox clones have also been uncovered in
Portugal, Spain and Poland. On the one hand, Dream is cooperating with local authorities, and on the other hand is supported by
numerous trade partners, who also have an interest in stopping the trade with clones. Such a partnership on a global level exists
with the online auction platform Ebay. Other supportive partners include the online marketplace Ricardo in Switzerland and Allegro in Poland.
Dreambox customers can now verify the authenticity of their set-top box, using the new verification system.
A verification code is generated using a plug-in that is available for the DM8000 HD PVR DVD, the DM800 HD PVR, the DM600 PVR and the DM7025+ models.
This code is then entered on the Dream homepage. It is that simple to verify the authenticity of your Dreambox.
Dream spokesperson Alpaslan Karasu: „Together with our partners, such as Ebay, for example, we have succeeded in showing up
numerous importers and vendors of Dreambox clones. These vendors now face hefty fines.
The new proof of authenticity gives our customers absolute certainty that they have purchased an original quality product backed by our company, and not a clone.“
Game over for the cloners ??