More information on this can be found here:
If eBay is provided with a valid court order (or Notice of Claim of Defamation Statutory Declaration) finding that the disputed feedback is slanderous, libellous, defamatory or otherwise illegal they will remove the comment, but not the -1 feedback score (ie the red dot).
This will cost about £5 and is very simple, eBay make it sound daunting, but it isn’t. Here is how to do it:
STEP 1 – You will need to make your feedback private as a public ‘show’ that you feel the feedback comment is defamationary. You can do that here:
You will not be able to list or sell on ebay for the period of time that your feedback is private.
STEP 2 - Print off the two page claim form from here:
STEP 3a - Print off your Feedback Member Profile (if the feedback remarks are on a separate page, print that as well). Label these pages Exhibit 1, Exhibit 2 etc at the top.
STEP3b - This is not necessary, but your solicitor may appreciate the additional evidence. If the feedback is a blatant lie that you can prove is untrue, print off the proof. For example, for a comment that says “Did Not Pay”; print off your PayPal transaction. For a comment that says “No Communication”, print off an email you sent etc etc. Mark these as exhibits also.
STEP 4 - Complete Page 1 of the claim form. Leave Page 2 to be completed in front of a solicitor.
STEP 5 - Get a solicitor to read the feedback comment in question, and complete the rest of the form in the solicitor’s presence. This will take no longer than 15 minutes, and you really shouldn’t need to pay more than £10 (£5 is reasonable, some will do it free on a first consultation).
STEP 6 - Fax the claim form and exhibit pages to eBay to the fax number on the form. Do this yourself, or the solicitor may do it for you as part of the consultation.
STEP 7 - Make a copy of all the documents.
STEP 8 - Post all the paperwork to eBay International at the address provided on the form.
After a few days you should receive an email indicating your complaint has been upheld. Once you have that solicitors signature, eBay are extremely unlikely to dispute it. The comment and any replies will vanish, but the minus 1 score will remain.