What a bunch of crooks... and where are ebay and paypal? I accept, as do most ebay users there is some risk in the transaction, hence with paypal protection (like hell) the risk should have been negliable.
How this company has manipulated their feedback score is a bloody mystery.
Beware of anything related to Anita or Gary King as my dealing with a company that boasts 100% satisfaction guaranteed and then robs you is best given a very wide berth.
Finally the ebay and paypal resolution centres are useless as a 45 day rule exists and of course without that knowledge of the rule they simply wash their hands of you and tell you you should have read the small print. Basically if they are not making money from you you dont count.