How to make sure you never miss a business call

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Missing a business call is no longer an option for any business, regardless 
of size. If your customer can't get through to you, then they will find a 
competitor who will be more than happy to take their call. 
Storm phone systems are designed to make it extremely difficult to miss 
a call ever again! Below are some of the built in features which show you 
how you can always answer a call - and keep your customers happy.

Auto Attendant & Call Queuing


An auto attendant will greet every caller and either ask them to choose 
department options, or ask the caller to wait to be connected. This auto 
attendant is then fed into your pre-defined call groups and a call queue 
will be activated if all group members are already on a call - this means 
that no caller will ever hear an engaged tone. 
You can even set an option to be played for callers to leave a voicemail 
whilst held in a queue - this is perfect for callers that hate to wait in 
queues (which is most of us!) as they can ask to be called back. 


Out of Hours Service


Auto attendants can also be set up for when your office is closed, so
you can either capture all of the callers information via an answerphone 
system, or you can divert calls to an out of hours call group.

Call Groups


A call group is either a single or group of phones that ring
simultaneously. These phones can be extensions of the phone system, 
mobile phones or other landline numbers. Call groups can be configured 
to do very clever things to ensure that the call is answered. They can 
be set to ring a pool of phones, or have a hunt group facility which will 
call your extension for x amount of rings, then try your mobile or home 
landline if you don't pick up. They can be set so that all phones in that 
group ring- this means that anyone who is free can pick up the call. If no 
one is free, the phone will simply ring and a voicemail service will cut in.

Voicemail to Email


When a voicemail is left on your phone system, you can set it so that an
audio file of the recording is emailed directly to you. This means that 
you don't have to wait until you get back to the office to check if anyone 
has called. You can listen to them on your smartphone or laptop and call 
them back sooner.

Call Forwarding


If you know that you are going to be away from your phone for a while,
you can set a call forward so that all calls to that phone can be directed 
to another extension, land line or even mobile phone.

Handset Portability


The beauty of a Storm Phone system is that the phone will work
wherever there is an internet connection, so if you plan on moving 
offices or decide to work from another location, then your phone system 
will be completely uninterrupted and calls can be received and made as 
normal.

Contact Storm, The VOIP Experts

If you need any further information, just give us a call today on 0844 441 4444 
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