I have also been threatened with neg feedback

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I sent a play station 2 game to a  buyer, the day after  they payed me, 3 days later i received a message to say he had'nt  received the item , i did'nt wait  to see if the parcel would get to him at a later date i sent a refund of £2.99 straight away, he is now complaining that he has lost ebay fee's and if i don't refund him the fee's he will leave me neg feedback, as i see it i am the looser not him, why do people who  threaten  seller's or buyers get away with it? and why does'nt ebay help? lindah4593

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