I'm sure you're a good, honest eBayer, and then you get infuriated by the new ebayer that leaves neutral feedback because the don't undertstand that you award +ves to all sellers unless something goes wrong, or you boil over because a postal delay ends up with a negative mark on your page. Well, I have some tips if this happens to you
- Calm down. I'm sure that your feedback is >90% percent positive still and people will still buy off you
- Half the time, the feedback is the result of lack of communication, so get in touch when somebody leaves you negative feedback to ask why and what you could do. STAY POLITE, however, as shouting will only make things worse!!!
- If the eBayer is new, explain about the '+ve unless something goes wrong' unwritten law so that they won't make the same mistake again.
- If it IS your fault, apologise profusely and publicly with a reply to the negative of neutral feedback.
- If it isn't, try and reason with the feedback-leaver. If they ARE beyond reason, then some negative feedback for them (if you can) is a good idea.
- Finally, most people will be happy to withdraw -ve feedback if it all turns out to be a misunderstanding, which it often does. See if you can reach the agreement.
I hope that this ideas and tips will be of some use.