I didn't recieve an Item I had Won & paid for with PayPal & over a Month Later, I submitted an Item Not Recieved Claim. I May Update on this particular Claim at some later Date but this Guide is in Relation to the rather frustrating Claim Form.
When you have finished writing your reason for claiming, filling in the reference No's etc. always Copy your Text, (or better still, write it beforehand, then copy & paste it into the claim form), BEFORE you click on Submit. Because if you don't, you'll probably find that your 'Session' has timed out, then you have to sign back into PayPal & start all over again!!! After doing this on several occasions, I thought it would be beneficial to let others know.
PayPal 'should' decide in your favour if the Item was over £15, but if the Seller doesn't have any Funds in their account, you are basically stuffed & out of pocket.
PayPal can Suspend a Seller's account if several Claims are submitted against them, so, if you don't recieve an Item or the Item is Not as Described, it would be beneficial to everyone to make a Claim, (& do it BEFORE you leave them Feedback).
The vast majority of eBayers are genuine but there is a small minority that are downright dishonest, I once sent a £60 Item, (Unfortunately Not by Recorded Delivery), & the Buyer must have noticed this straight away, & said they'd never recieved it. PayPal suspended my account for several days, then took the £60 off me & gave it back to the Buyer without my consent!!! So the Buyer ended up with my Item & their money back as well!!! The Moral of this particular story is to ALWAYS send Items by Recorded / Signed for Delivery & make sure your House No / Post Code is on the Back of the Parcel.
One last note : Pay the Insurance, (you're covered up to £32 for free with Royal Mail), it's only pence extra.
Item Not Recieved or Not as Described?
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18 October 2006
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