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Unfortunately, as with many luxury products, Thomas Sabo is frequently copied and the counterfeit goods sold as authentic Thomas Sabo charms and jewellery. This is particularly true on the internet where there are many dubious websites selling counterfeit goods. Whilst this is a cause for great concern to authorized stockists like Nicholsons Jewellers, it is all the more worrying for Thomas Sabo fans who wish to wear and enjoy genuine Thomas Sabo charms and jewellery that has been well made and subjected to stringent quality checks. Thomas Sabo takes the illegal activity very seriously and, working closley with international customs, fights to expose and prosecute counterfeit websites. These fake Thomas Sabo websites go out of their way to replicate the look and feel of a genuine stockist using images to which they have no rights. There are, however, several steps you can take to make sure that you are buying only genuine Thomas Sabo and avoid the inevitable disappointment that comes with inferior goods.

Check the web address. 

Although Thomas Sabo does not permit the use of its name in ANY website address, except its own, you will see many websites that use the phrase "Thomas Sabo" in their web address.  This is the first give away as NO official stockist uses the brand name as a web address.  By using "Thomas Sabo" in a web address, these fake sites can usually be found on page 1 of a Google search which makes them seem more trustworthy but only further misleads the customer.

Check The Price:

It's the old saying, "If it sounds too good to be true, it probably is".  Thomas Sabo use only quality Sterling Silver and Thomas Sabo official stockists all sell at the same price without discounts.  This means that you pay the same price for the same charm whereever you decide to shop.  Because of this you have the reassurance of reliable and trustworthy customer service.

Check the website:

Of course, canny counterfeiters will learn not to use "Thomas Sabo" in its web address, but the unsuspecting customer might still be lured into a fake site.  Once you're on the site there are other steps you can take to keep yourself safe:

Where Are They?  Is there a physical address and 'phone number (not a mobile) on the "Contact Us" page?  If not, why not?  If you wish to return goods you need to know where the company is based.  By the way,  it's a legal requirement to display both an address (NOT  just a PO Box) and refund policy (you are entitled to a refunds on website purchases and you don't have to give a reason for wanting a refund).

Is there a Newsletter/Subscriber Sign Up:  No subscriber sign-up would set my alarm bells ringing.  Most genuine websites and shops want to stay in touch with you to let you know about new stock or special offers.

Who Are They?:Google the company name.  If, for instance you type Nicholsons Jewellers into a search engine you get plenty of results.  We're on Twitter and Facebook, we have a Google Profile and we're on lots of directories.

Finally, if you think you have been sold counterfeit goods, you can get further advice from Consumer Direct on 08454 040506.

This Guide comes to you from Nicholsons Jewellers on eBay
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