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I have used Parcelmonkey literally hundreds of times over the past 3 years and have rarely had a problem.  When one has occured i have sent an email and the problem has been rectified.  The insurance is not high as suggested by others compared to the likes of Parcel2 go and if you need to claim, insurance is paid up, unlike my experiance with Parcel2go.  I recommend parcelmonkey for smaller UK parcels (through City Link)and Transglobal express(through UPS) for large ones, they are also best for overseas parcels, have great customer support and pay very promptly on insurance claims.  I use these all the time for my business. Remember its usually the courier service that is to be blamed for non collections and deliveries, not the booking agent!
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