This is a warning to anyone thinking of using Parcels2Go. Don't!! They are utterly useless when things go wrong. They are insensitive, do not reply to most of your emails and could not care less when your parcel goes missing. My daughter and I sent our daughter's belongings from Edinburgh to home and they lost a whole suitcase full of her treasured possessions. It is now over 8 weeks on and we have battled and battled to get them to recompense her appripriately. We have contacted them over 60 times and we have just been offered £30.00 in compensation after all these weeks. When you ask to speak to someone in authority this is ignored and when they say they will call you back, they invariably don't!!! This is such a shame as the first time we used them they were good. Now that they have expanded, you are just a number. Please be warned.