Proof of posting - a buyers guide

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This is for Ebay buyers primarily in the United Kingdom and has been written to advise buyers on certain things contained within some sellers auction descriptions. Consumer laws in other countries may be similar but, would need to be checked by the prospective buyer in that country.

Many buyers will see descriptions of items containing  a phrase similar to this, 'We always obtain proof of postage and will provide the buyer with the proof of posting in the event of non delivery'.

Whilst the vast majority of Ebay users who buy and sell are honest and genuine, there are a few who are not and the statement above can be used as a get out clause for them...NO! It can't - even for the genuine sellers, the statement, or similar statement, bears no relevance to the buyer.

The problem with that statement is the fact that in the UK, the 'contract' is between the seller (sender) of the goods and the Post Office - not with the buyer of the goods. It is not up to the buyer to haggle and argue with the Post Office, if indeed they will even deal with you as they have no contract to deliver with the buyer. It is down to the seller to follow up and claim via the Post Office and refund, where necessary, the buyer of the goods/items.

All buyers should be aware of this fact - buyers have no contract with the Post Office - only the seller does and the seller should always obtain proof of posting which details the address/post code of  where the parcel etc etc, is to be delivered and in the event of non delivery, it is up to the seller to make the claim against the Post Office. The fact that the buyer 'pays' for P&P is irrelevant as the payment goes directly to the seller who therefore accepts responsibility for the arrangement of postal services.

Buyers should not be conned by these type of statements placed into Ebay auction descriptions.

Hope that clears things up for buyers and sellers.

 

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