My son Purchased Rock Band the whole set and spent 2 weeks loving it! Then his base pedal snapped!!!!! When looking for the receipt I noticed on the box a web address that said to contact them direct rather than the shop you purchased from.
I did a search on the net and noted there seems to be a problem with the pedals and lots of replacements being sought. I saw others complaining that EA were slow or charging a fee to send items out etc etc and toyed with the idea of just buying a pedal off e-bay as there are wooden and metal ones on here that will be stronger etc.... BUT they are about £20 each.... and this is a faulty item...
SO I CALLED EA Games and they were BRILLIANT - straight away - no quibbles a pedal is being sent and will be received within 5-7 days.
SO DONT BELIEVE ALL YOU READ - call the manufacturer for a replacement. I dont know whether the problems were centred on the US market or not but here in the UK the service was great with no problem and a new pedal on its way without paying a penny.
If you want to fork out for a wooden or metal pedal thats fine - but dont do it just because you think it is gonna be a nightmare getting a replacement from the manufacturer.