Sellers not honouring their auctions as the item is damaged!

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Sellers not honouring their auctions as the item is damaged!

I have noticed a new trend in sellers not honouring their auctions.
If an item sells for just the starting bid or doesn't reach the price that the seller wanted for it then some sellers are refusing to post it!
I bought the PS3 game Call of Duty Black Ops 2 and within minutes of the auction ending and paying the seller contacted me stating that their toddler had thrown the disc across the room and it landed in some open white paint that they were using to re-decorate.
They refunded me even though I said that I still wanted the 99p game as I would probably be able to remove the water based paint from the disc without damaging it.
I asked the seller of photo proof of the damage and weeks later this was never provided so I left them negative feedback.
The seller then had the cheek a few weeks later re-list the so called 'damaged' game so I mentioned this in my follow up feedback comment.
Yes items do sometimes get damaged or broken but if they do then sellers need to provide proof of this to a buyer!
If a seller lists an item at 99p then they should be prepared to honour their auction if it selles for this price.
I have listed quite a few auction items at one pence and they have sold for this price despite the item or items being worth alot more than this.
I will always honour my auctions and would never dream of doing what some sellers are doing.
Another auction I won was for a bundle of five PS3 games and they were marked as dispatched as soon as I paid on the day that the auction ended.
A week later and nothing has arrived so I contacted the seller and asked for the tracking number.
Ten days after the auction I contacted the seller again and said that I hadn't received my PS3 games and again asked for the tracking number.
Two weeks after the auction I asked a third time for the tracking number and started and item not received dispute.
The seller said that the PS3 games were posted to me but were returned to him un-delivered.
I know that this isn't true as Royal Mail never left an attempted delivery card plus I am at home all day and everyday due to having a neck injury.
The seller said that they would either resend the games or refund me but have been ignoring all of my messages for the past 6 days.
I have asked the seller to send the games to me but I am not holding much hope of receiving them!
It has now been almost 3 weeks since the auction ended and the PS3 games were paid for!
The seller has one more day and then I am going to escalate the dispute to a claim and get my money back.
The seller won't be getting positive feedback from me as it has not been a very positive experience! 
I am now reluctant to bid on low feedback sellers items when they have made less than 10 sales.
Another item I won last week was a PS3 Game Guide and the next day the seller said that they had had a leak overnight in their conservatory and the Game Guide was water damaged and they refunded me.
I asked the seller for photo proof of the damage and then gave them 7 days to provide this proof.
They didn't so I left negative feedback for them.
If they had provided proof then I would have left them positive feedback, but they didn't!
In return they reported me to eBay for my behaviour and stated this in their feedback!
All I did was ask for some photo evidence of the damage and how is that bad behaviour?
Why do some sellers mess buyers about and then be so dishonest and lie?
So in a nutshell if a seller says to you that an item is broken or damaged then always ask for photo proof.
A seller (or buyer) can add up to 5 photos with each eBay message so there is no excuse for them not to do so.
Apologies if this sounds like a bit of a rant but I am fed up with the way some sellers think that they can lie to buyers and then think that they can get away with it!
Buyers are not stupid.
Sellers can also be reported to eBay as 'Non performing seller' and just search the 'Help and Contact' tab at the top right hand side your eBay summary page and it will tell you how to do this.
I hope that you have found this guide useful and please don't forget to vote as it is free to do so and only takes a moment.
The more votes I receive the more inclined I am to spend my valuable free time writing more eBay Guides and Reviews for you.
Many thanks.
If you have less than 5 feedback unfortunately you won't be able to vote (Sorry eBay rules and not mine!)


*** JUNE 2014 UPDATE ***
I gave the seller of the bundle of PS3 games an extra day and then escalated the dispute to a claim.
The dispute was found in my favour and was resolved within minutes of me escalating and I was fully refunded so a big thank you to eBay Customer Support for sorting it out so quickly.
The seller did get back to me after I left him Negative Feedback but only to have a bit of a moan!
I am sorry but 19 days waiting for the bundle of PS3 games to arrive is way too long and I gave him plenty of chances to sort it out.
As he was new to selling I took this into consideration.
He said he would re-send or refund and yet did neither and I had to rely on eBay Customer Support to sort it out for me.
He didn't even have the decency to respond to the dispute and ignored my three requests for a tracking number!
Plus he ignored all my messages for 6 days and probably thought that the problem would disappear like magic! lol
I don't like having to leave bad feedback but in the end he deserved it!
 
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