The correct way to deal with disputes! first negative.

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After having recieved our first negative, we are actually pretty upset about it..   The first we heard of a problem was an opened dispute with paypal.  I know most people would not think it a big deal, but all of our products are handmade and it is a major amount of hardwork, so when we get a negative on something silly as being given an address by the customer that the couriers cannot deliver to it is very frustrating., even more so when we have done all we can to try and make contact to try and resolve it.

We tracked the parcel and delivery had been attempted twice with the status of the delivery marked: consignee on holiday. RESULT: NOT OUR  FAULT

1) Make contact with seller before opening a dispute and you may be surprised how reasonable we can be.

2) Hold off until the Paypal dispute has been resolved until you leave feedback. The customer left negative feedback without waiting for the result of the paypal dispute, which according to paypal rules will be ruled in our favour. UPDATE: Was ruled in our favour, but customer will not withdraw negative.

3) Acknowledge when it has been your mistake. (As most sellers will be happy to if it is their fault)

4) We can only go on delivery information that we are given, please check what information you gave a seller before blaming them.

5) Be reasonable.

 

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