UNDERSTANDING EBAY'S FEEDBACK SYSTEM

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Dear Customer

Thank you for purchasing the item(s) enclosed from Alison – selling on behalf of busy professionals, quality products online.

All the items sold by Alison are honestly listed with as much detail within the listing as possible. The camera used is not the best but shows the item within the listing. Sometimes borrowed photographs are used as better pictures, noted within the listing - this should not be penalised.

Please note the following:

1) if a seller receives more than a few Detailed Seller Ratings of less than 5 stars - then they will be significantly penalised. You may think that you are leaving a reasonable rating by giving a seller DSR of 4 stars - but eBay's feedback system treats anything less than a 5* as sub-standard and penalises sellers for DSR ratings that average under 4.60.

2) Ebay feedback also reflects when a customer has collected a purchase and naturally leaves a negative feedback regarding postage and packaging; the buyer does not know how well an item is packed or how quickly dispatched.


The charges placed on the item purchased for the postage is dictated by the costing dictated by the Royal Mail and/or the Courier. Once the item is en route there is no guarantee how long it will take via Royal Mail or Courier and this also should not penalise the seller.

I send items to reach customers as quick as possible within a reasonable price as charged. Packed as I would like to receive items but any miss-handling leading to broken packaging or scuff marking, creasing etc is due to the service used. Recycling packaging wherever possible to endeavour to keep the costs low and ‘saving the planet’.

I am so confident that the goods are in a good order that I automatically leave excellent feedback for all buyers.

If you do have any queries regarding your purchases please contact Sellers direct to resolve. Often you will find that we are willing to help and want to look after customers.

Many Thanks and Kind Regards

Alison

Sole Trader

T. 08445 043523 

Visit: DCB Antiques & DCB Books
 
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