A handy guide for those people who may be tempted to buy a wedding or Prom dress from China.
Some months ago we decided to buy a wedding dress from a seller in China as we were on a low budget, once you purchase the dress you have to give them the measurements, all very indepth with much more than just waist, hight, and leg measurements.
We sent all of the details to the seller and we were informed that we should allow 30 days for the dress to be made and delivered, to our suprise it came in around 10 days, and there started all our problems. The dress was completely the wrong size my future wife is only 5ft tall and yet the dress seemed to be cut for someone so much taller. The waist size was also wrong and the quality of the dress was not as expected.
We contacted the seller and explained that the dress was all wrong and asked to return the dress for a full refund. The seller sugested that we keep the dress and he / she would give us a partial refund. We explained that it was pointless giving a partial refund as we had already been to a seemstress to enquire about alterations and we were told that it would work out cheaper to buy a new dress as there were too many alterations needed.
Relunctantly the seller agreed that we could return the dress and once they recieved it back they would make a refund, so we repacked the dress up, went to the post office and paid for international signed for delivery with extra insurance incase of loss. We tracked the parcel as far as it being handed to the Chinese postal service and then the information stopped.
After 25 days the parcel had not arrived back to the seller so we contacted Royal mail and ended up putting a compentation claim in for the loss of the package. after about 3 weeks we recieved a letter from Royal Mail explaining that they would not honour compensation for the loss of the parcel as the item was prohibited from entering China.
In short these sellers are selling you dresses, knowing that in order for you to get a refund you have to return the dress to them and also knowing that the chances of them getting it back are slim.
To avoid the stress buy from UK sellers.