Spoof emails are made to appear as though they have originated from a trustworthy source such as eBay, PayPal, banks or other companies. They aim to obtain sensitive data such as passwords or financial information for fraudulent use. Spoofing is also known as "phishing", and it is an attempt to steal your identity.
A spoof email usually asks you to click on a link in the email, which then directs you to a spoof website. The website is also designed to impersonate the company in question and collect personal information such as User IDs, passwords or credit card information. Sometime spoof emails request that you enter your personal information directly into the email.
If you are in doubt about an email you receive in the future, check your eBay account. Most emails from eBay will appear in the My Messages section of your My eBay. The safest way to access your eBay account and messages is to sign in directly via the eBay homepage. To do this, go to the eBay homepage and then click on "Sign in" or "My eBay". If you remain suspicious about an email, please forward it to us at this address (email@example.com).
What should you do now?
If you have entered your password or other information onto a fraudulent website or into a spoof email, you need to take immediate action to protect your identity. For information on the measures we recommend, please visit our Help pages by copying the following link into a new browser window: (remember to add the www)
We encourage you to take some time to read the information available in our Safety Centre about protecting your eBay account and buying and selling safely on eBay. To visit the Safety Centre, click on the "Safety Centre" link at the bottom of most eBay pages.
What is eBay doing about spoof?
We are dedicated to making eBay a safe place to buy and sell and we take the issue of spoof and phishing very seriously indeed. Both eBay and PayPal work closely with internet providers, police and other law enforcement agencies around the world to investigate reports of spoof emails and websites. Whenever possible, we assist in the prosecution of people involved in phishing activities.
eBay has joined the Government, banks and other household names in an initiative called "Get Safe Online" to offer information and tips on online security. To visit the Get Safe Online website, please copy the following link into a new browser window: (remember to add the www) getsafeonline.org
How can you contact eBay Customer Support?
We are committed to answering your questions as quickly and accurately as possible. For this reason, this email has been sent to you as part of an automated process. Please do not reply to this email as you will not receive a response.
If you have other queries or you need assistance with your eBay account, please use our Help system by clicking on the "Help" button at the top of any eBay page. From there you can click on "Contact Us" to send an email to eBay Customer Support.