Where is my item its been over a week ????

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Items are sent out normally witihn 3-4 working days of payment, i take a large volume of items to the post office 3/4 times a week, the post office process my packages normally within 24hrs depend on how busey they are.

Sometime items do get delayed in packing, with ove 400 items listed thats alot of stock,or sometimes items dont end when purchased and they double sell, we like to think that all systems are 100% but this is the real world. if there is a problem i will tell you if you message me after a week through ebay messages, as i have 3 room full of stock unlisted and stock in daily.

I have also had sometimes a problem items not showing as paid in my system but the customer has paid pay pal but its not triggerd item paid witihn my ebay, this is a technical fault that does happen so please be aware, i may not know you have paid and will not send item out till its showing on my system.

I always get proof of posting on all items, but again due to the volumes it may take a while to find your tickets, it is recomended that you pay for signed for delivery to protect both me as a seller and you as a buyer, however again i live in the real world and signed for shipping is alot more expensive.

7 DAYS Still No Item ?

contact me via ebay messages in the first instance, it may be 24-36hrs before i reply depending on work so please dont expect an instant reply.

Check at your local postal office only some items will not fit in the letter box so item may be returned to postal center.

Uk postage is normally 1st or second class post and depending on day taken to post office ie friday may not go out till the following monday after the weekend.

Overseas postage is normally airmail unless over weight, this is left for the post office to use their discrection, once items have left UK its up to local postal services so please be aware time of delivery may range from a few days to a few weeks in my past experience.

I will supply Tracking if items sent Courier or signed for delivery upon request again remember if its 2-3 weeks later then it will take time to find information.

The postal service recommends 7-10days UK delivey times in case of problems

28 days for all international postage after these time i can make a claim to the post office for lost items

Non Received Claims with pay pal

In the event of an item not being received it is best if i have not been able to replace the lost item, for you to make a claim with pay pal, this is a simple process but if you are missing only part of the order then please tell them, pay pal will take you through this process it can take a while to sort out. they will refund you and i will then have the paperwork in place to make a claim you will have been refunded and i can then get a refund from the psotal service.

Items returned undeliverd

Note if an item is retruned to me undeliverd then i will not refund postage and packing costs, i will counter claim with pay pal my costs of sending items out.

I do resend items and will make a charge for this which will be agreed on an item basis.

I always follow pay pal proceedures, it is not allowed for sellers to put in their listing "proof of posting obtained" "the buyer has to make a claim". "I cannot be held responsible for lost items in the post" These are all false statements and if you as a buyer pay useing pay pal put in a claim for lost items the monies frozen out of the sellers account, it is proof of delivery that is required by pay pal not proof of posting.

If you have further questions please send via ebay messages, as i dont read eamils and please be aware i work on my own running this enterprise as well as working now part time.

Many Thanks

Tony Beresford

Amiga Retro Experience




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