sold two steering wheels to camper5813 , after he sent several emails asking about our return policy before buying , which at first i thought nothing of , but then started asking how do i ship , if he returned items would i refund in full with the costs for him to return the items if unsatisfied with them , i thought uh oh recently got an email from ebay warning of buyers being overly interested in our returns policy !
before i got the chance to block the buyer he had clicked the buy it now and bought both items , fair enough paid instantly , i though great worries over as the buyer has paid straight away it should run smooth anf my initial worries was unfounded .
how wrong was i , shortly after buying , within 24 hours before i had even boxed the items he started ranting at me about not having next day delivery in my options , i pointed out that the items was boxed and would be sent by 48hr signed for delivery , Not good enough he claims he will be away for several days and he had notified me of this , Checked ebay messages and hotmail , Nothing requesting a different postage date or address etc , i emailed back to say sorry but the items have already been collected and would be with him on the monday signed for delivery .
Monday came tuesday weds thurs fri sat sun mon tues weds , thought maybe hes slow on leaving feedback , then a message arrived in my hotmail account not through ebay messages , saying that there was a problem with one of the wheels what am i going to do about it ,
i returned email asking what the problem was and i got the message back one of them does not have the correct spline , i offered him a replacement item providing he returned the wheel to me , he covers the postage to me and i cover the return postage of the replacement , fair enough :o)
NO ,, he want me to pay for him to return , No demands i send him the funds to return the item and refunds the cost of the wheel or he will get his friends and family to buy my lowest items and all leave bad feedback to wreck my account unless i do this
My reply to this was go ahead ebay isnt my life , i will only refund once the item is returned to me , i dont take kindly to threats and will not lose any sleep over it
He replied with a paypal dispute Item not as described , SO i did the paypal thing return item for refund , I received a steering wheel back , but all the inners and spline had been completely removed ?
I sent an email saying i had received a wheel back in a condition that was unusable and unsellable
All i got was silence , i then noticed he was trying to claim through paypal for the pair of wheels not just the one .
SO i managed to get through to paypal and point out that the dispute he had started was for 2 wheels but only returned one in unusable and unsellable condition , paypal looked into my case and for once they agree with me that it could be a fraudualant claim , however i now have to go to the police and give them all the details get a crime number for a crime that as yet until paypal review and refund not occured .
will see what happens with police and paypal , once they see in his favour as is usually the case these days , i can claim a fraudualant claim thing through paypal once the item is refunded and i fully intend to do , the police was helpfull but they say the usuall small claims court bla bla bla , so theres a big loophole that buyers can exploit
so beware if a buyer buys two or more items and trys to make a chargeback it is very difficult and frustrating to get a resolution to it
i am about to get a negative feedback which i can do nothing about i cannot even reply to a feeback recieved unless i give the buyer a glowing + feedback ,,
sellers have now lost all chance of fighting back against such fraudsters
im not a power seller just a small business starting up with 3 kids to feed and i feel very very very let down
now i am in fear of buyers who are friends and family of this person going out to damage us