Ok, so after some success last year in trying to get this website blocked and reported they have reformed again using the same domain name. Please be careful buying anything that is outside your country. Not only does the law not really protect you, but you will find that it is much more hassle than it is worth. A year on, I am still angry that I was conned by what is a shabby operation. Hind sight is wonderful. Take care.
Please read the below very Carefully!!! Groovyline is still running as a business out of Turkey! No law can touch them yet as they do not conform to any of the EU regulations. Please becareful parting your money on the Internet. Thank you for the huge responses I have had on my emails. I will try to help as much as I can. I am only providing this service because I do not want anyone to go through what I went through.
A company going by the name of
Groovyline is currently fooling customers in bogus transactions so beware! The company has many user accounts with positive feedbacks but fail to meet their promise. They will usually redirect a ebay item onto their website
https://groovyline.com/ and stupidly (I admit) made a purchase. It does state on their website that if you are not happy with the product you may wish to return it in its original condition for a refund - 10%. Seems fair enough until you see the end product. These shoes are shipped from Turkey and not USA as it transpires and you also hit with a VAT bill by FedEx. So, you say was it worth it? HELL NO!!!! these people have the scam going whereby they send you cheap, fake shoes with authentic boxes. Obviously you never entered into a purchase where you will be buying fake goods, and nor does it state on the website anywhere that it is non authentic. Anyway, sent the shoes back (at my expense) which by now I am fuming! As im already 60£ down without the shoes I wanted/purchased. Anyway, I write to them and they say you accepted the terms and conditions and therefore you must accept this loss. No negotiation, no commitment to customer service, nothing. So what do I get for my troubles?
A refund that is total price - 10% and VAT bill from Fed EX £31.19 and the cost of delivery to American Address £23.00. All in all this company is making money from the delivery and also from keeping your10% for their troubles. They do not have a registered address, but you can bet your bottom dollar that this company is going to be making money. So please shop wisely, it may not appear as it seems in the bogus world of e-shopping. I'm glad I got some money back, but angry that companies like this exist.
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22 February 2011
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