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I was unfortunate enough to deal with this company.  I bought 2 tickets for a football game.  5 days before the game - no tickets.  I called them to be told that the tickets I wanted were not available but I could pay another £200 per ticket for better seats ot get a refund.  I asked whay they hadnt called me to inform me of this their answer was - were busy.  I opted for the refund.  After many many phone calls I eventually got my money back 11 months later.
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