WARRANTY TERMS & CONDITIONS:
In the event of failure a replacement part will be supplied. If a replacement part cannot be found in a reasonable amount of time the full purchase price will be refunded.
If you have ordered the wrong part, i.e. your part number is different, please return the item including a completed Returns Form (see 'Returns') requesting the correct part and we will do our best to get one out to you upon receipt. If the new part is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or we sent the wrong part.
Replacement or refund will only be given on production of the original invoice.
Replacement or refund will only be given if the goods are returned in the same condition as supplied with the security marks still visible.
M & M Auto Salvage will not reimburse:
• any labour costs;
• charges involved with fitting, removal; and/or
• charges involved with changing of parts supplied by the company, under any circumstances.
M & M Auto Salvage will NOT cover any component which has been dismantled or tampered with (other than the replacement of standard service parts or components). Returns are void if you have dismantled or tampered with a part in any way.
PLEASE NOTE: We strongly recommend that all safety critical parts are fitted only by specifically trained automotive technicians. NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.
ENGINE WARRANTY TERMS AND CONDITIONS
Every 90 day engine warranty we provide includes the terms and conditions listed above as well as the following:
• Engines must be correctly fitted with new cam & auxiliary belts, oil, oil filters & spark plugs. Any failure to follow these terms will invalidate this warranty.
• Engines are sold as bare engines less starter motor, alternator & gearbox. Any ancillary/service parts supplied with engines including water pumps, cam belts, turbos etc have NOT been tested & are provided free of charge. These parts are NOT covered by any warranty supplied by M & M Auto Salvage.
ECU’S AND OTHER ELECTRICAL ITEMS
ECU & electrical items are non-refundable as a result of potential damage caused by incorrect fitting or other pre-existing/undiagnosed faults in customers’ vehicles.
M & M Auto Salvage warranty does NOT cover: Gaskets, Oils, Seals, Cam Belts, Timing Belts and Fan Belts, Any ancillary parts or damage caused by misuse, improper fitting, neglect, accident or continued use.
RETURNS:
If you are not completely satisfied with your purchase, simply return the item(s) to us:
• in their original condition
• within 30 days of receipt. We will issue a refund upon receipt and examination. Items should wherever
• possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
If you require a different item you will need to place a new order online and return the original item for a refund.
If you have ordered the wrong part, i.e. your part number is different, please return the item including a completed Returns Form requesting the correct part and we'll do our best to get one out to you upon receipt.
If the new part is unavailable we will refund your order and email to inform you.
Return postage charges are non-refundable unless your order was faulty or we sent the wrong part. You must return an item in the same condition as it was received, not used or altered in any way.
You must also include, in the same condition as it was received:
• All original packaging such as boxes, bags, tags, and UPCs
• Any included accessories
• Certificates, manuals, warranty, and rebate cards
• "Free gifts" or bonus items
• All items included in a bundle
Please ensure that the item is adequately packaged to avoid damage in transit - refunds will not be issued due to damage caused by insufficient packaging.
For items damaged in transit notification must be made through eBay within 24 hours and images supplied of the packaging and the part to enable claims to be processed.
Any deliveries which fail through no fault of the courier or seller will incur return charges, these are billed to M & M Auto Salvage and WILL be passed on.
Please note we are not penalising anyone for making a mistake or changing their mind, simply passing on the charges we incur.
INTERNATIONAL RETURNS PLEASE NOTE:
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped by UK customs, and a charge levied, we will refuse payment and the package will be returned to you.
Under no circumstances will we pay customs duty in order to receive back our parts.
FAULTY OR INCORRECT ITEMS SENT FROM WITHIN THE U.K
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Please note, we cannot accept returns that have been damaged due to incorrect fitment.
FAULTY OR INCORRECT ITEMS SENT FROM OUTSIDE THE U.K
If you think the item you received is faulty or incorrect, please contact our customer service team by email through eBay messages to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault.
PART OF ORDER IS MISSING
Regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email through eBay messages quoting your order number and stating the missing item and we will investigate the matter further.
All used parts are supplied with a 30 day warranty. This excludes engines & gearboxes, which will be covered by a 90 day warranty. This also excludes ECU's, due to the fragility of the part, and if fitted incorrectly can cause damage to the unit. No labour costs are included in the warranty.
***DISCLAIMER***
In accordance with all lights sold, it is the customer’s responsibility to check the bulb type, Xenon, LED or standard before buying.
With regards to data protection, whilst every effort has been made to erase personal information from parts such as infotainment systems, in taking delivery of this vehicle and/or the Infotainment unit, the Buyer agrees not to actively seek to access or restore any such information.
In the event that any personal information is found during use the Buyer agrees to erase any such information. The Buyer further agrees to indemnify the vendor in respect of any claims for subsequent misuse of such information.
In addition to the above, in the event that the buyer discovers any items of personal effects belonging to the previous owner the buyer agrees to return these items to the selling agent.
