When purchasing an item(s) from us you are agreeing to the terms and conditions stipulated below.
It is the customers' responsibility to ensure that we are provided with all possible details of your vehicle the parts are for. Customers must, where possible, provide part numbers and codes.
Help us to help you, the more information we receive the easier it is for everyone to ensure that parts are correct.
Any tampering with said parts will invalidate any claim unless pre-approved by Pro Car Spares.
Non-Payment - After 4 Days eBay will automatically cancel your order and the item will be re-listed.
Feedback - Our feedback is very important to us. If you for any reason feel you have not had a positive transaction, please contact us before leaving feedback as we are always happy to help with any problems and go out of our way to keep our customers happy.
Shipping / Delivery Policy
Purchases bought before 4pm shall be posted the same day. Any purchases after this time shall be dispatched the following day.
PLEASE NOTE: We only dispatch items from Monday - Friday.
Our preferred delivery method:
Items under 2kg and/or within the size of 61x46x46cm are sent via Royal Mail.
Items under 1.5m will be sent on a next day courier service.
Pro Car Spares also allow for international shipping on most items.
We ask all customers to ensure:
Upon the item being delivered to you, please check the item for obvious signs of damage.
If there are any problems or you are not happy with the condition in which the part has arrived, please ensure that it is signed for as damaged or refuse the parcel. This applies even if it is not the customer personally that has signed for the package.
A contact phone number is required at the point of ordering and if a number is not provided this may cause delays in the delivery process.
Warranty:
Every part we sell has been fully checked and tested where possible and comes with a 60 day warranty.
Your warranty only covers the cost of the transaction and not any labour costs incurred in fitting / removing the part.
For engines, gearboxes, turbos and other such parts, an engineer's report must be provided to confirm the fault before any replacement or refund is issued. For engines, it is recommended that the cambelt is changed as cambelts are not covered by our warranty.
The warranty period begins the day the part is received (i.e. from the point of delivery).
To be covered by the warranty, any engines, gearboxes and other such parts must be fitted by a qualified mechanic.
Cancelling an Order:
You have 60 days from the day you receive the item to cancel and return the item should you change your mind.
You will receive a full transaction refund excluding the return postage, unless the item is defective or incorrect.
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