Terms and Conditions.
PLEASE PAY FOR YOUR GOODS WITHIN 3 DAYS OF WINNING THE AUCTION OR IF THERE IS A PROBLEM WITH THIS PLEASE LET ME KNOW. I AM HAPPY TO WAIT PROVIDING YOU INFORM ME ABOUT THE WAIT.
I DO NOT ACCEPT RESPONSIBILITY FOR ITEMS SENT OVERSEAS (LOST IN THE POST) WHERE SIGNED FOR DELIVERY IS NOT REQUESTED. I ALWAYS OBTAIN PROOF OF POSTAGE ON ITEMS FOR OVERSEAS AND UK DESPATCH BUT THE POST OFFICE SAYS THAT YOU MUST WAIT 15 WORKING DAYS FOR UK ITEMS TO ARRIVE BEFORE THEY CAN INVESTIGATE SO I CANNOT REFUND MONIES FOR MISSING ITEMS UNTIL THAT TIME IS UP AS THEY CAN STILL ARRIVE. ONCE THE 15 DAYS (21 DAYS FOR EUROPE EXCEPT RUSSIA, THE USA AND AUSTRALIA) HAS ELAPSED AND THERE IS NO SIGN OF THE PARCEL I WILL START AN INVESTIGATION AND ON RECEIPT OF A REFUND I WILL REFUND THE BUYER. THIS CAN TAKE UP TO 40 DAYS BUT I WILL ALWAYS REFUND AS SOON AS I WILL HAVE RECEIVED A REFUND FROM THE POST OFFICE. IF THE POST OFFICE REFUSES TO REFUND ON THE ITEM THEN I CANNOT REFUND EITHER BUT THIS HAS NEVER HAPPENED. SO IT YOU WANT TO AVOID A LONG WAIT SHOULD A PARCEL GO MISSING, I SUGGEST YOU OPT FOR SIGNED FOR POSTAGTE ON OVERSEAS ITEMS.
PLEASE NOTE THAT MOST OF THE ITEMS OF GLASS AND CHINA THAT I SELL ARE VINTAGE OR ANTIQUE PIECES OR HAVE BEEN USED SO PLEASE DO NOT EXPECT TO BUY A VINTAGE OR ANTIQUE PIECE IN NON USED CONDITION. UNLESS OTHERWISE STATE ALL CHINA AND GLASS WILL BE SOLD IN GOOD USED CONDITION. WHERE THERE IS DAMAGE IT WILL BE MENTIONED CLEARLY IN DESCRIPTIONS.
I ONLY ACCEPT RETURNS FOR CHINA AND GLASS ITEMS WHERE THERE IS GENUINE PROVEN DAMAGE/FAULTS THAT WERE NOT MENTIONED IN MY DESCRIPTION AND I WILL ONLY GIVE A REFUND ONCE THE ITEMS HAVE BEEN RETURNED TO ME IN FULL. I WILL NOT REFUND ON ITEMS THAT ARE PACKAGED POORLY AND RETURNED WITH FURTHER DAMAGE. IN INSTANCES WHERE THERE IS GENUINE PROVEN DAMAGE OR FAULTS THAT WERE NOT MENTIONED IN MY DESCRIPTION I REFUND POSTAGE AND RETURN POSTAGE BUT ONLY WHEN THE ITEM HAS BEEN SAFELY RETURNED TO ME. I WILL NOT REFUND MONIES ON ITEMS THAT HAVE NOT BEEN RETURNED TO ME.
I ALWAYS PACK MY CHINA ITEMS CAREFULLY AND THIS MEANS THAT SOMETIMES I OVER ESTIMATE FOR POSTAGE PARTICULARLY ON LARGE OR OVERSEAS ITEMS BUT I WILL ALWAYS GIVE A REFUND WHEN I AM ABLE TO POST FOR LESS. IF YOU THINK YOU HAVE BEEN OVERCHARGED FOR POSTAGE THEN PLEASE CONTACT ME BEFORE MARKING ME DOWN FOR IT AS SOMETIMES I MISS A POTENTIAL REFUND. POSTAGE WEIGHTS ARE USUALLY STATED ON MY LABELS BUT I DO CHARGE A NOMINAL SUM FOR PACKING AS TAPE, PAPER, BUBBBLE WRAP AND PRINTER CARTRIDGES AREN'T CHEAP.
IF YOU HAVE ANY PROBLEMS WITH YOUR PURCHASE PLEASE CONTACT ME BEFORE CONTACTING EBAY OR LEAVING NEGATIVE FEEDBACK AS I ALWAYS LIKE TO KEEP MY BUYERS HAPPY AND WILL DO MY BEST TO PUT THINGS RIGHT.
