About Us
CFS Fibreglass Supplies is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@cfsnet.co.uk.
CFS Fibreglass is a trading name of CFSNET Ltd. Where the terms 'We', 'Our', 'Us' and 'The Company' are used this means CFS. Please see the 'Contact' section of the website for our full address and contact details. The terms 'You', 'Your' and 'The Customer' are used to mean the person(s) purchasing from CFS.
Tax Charges
VAT is applied to your order at a rate of 20%. If you have any queries regarding VAT on your order please contact us for help.
Delivery & Shipping
Please refer to the 'Delivery' section on our website for information on delivery prices, areas and time periods.
We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CFS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods.
All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended. Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice.
Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a 'special instructions' box on the 'delivery address' page of the website for this purpose.
We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is your responsibility to inform us of any access restrictions to the delivery address at the time of order.
Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CFS. If you request an order to be re-sent from CFS to yourself after it has been returned to CFS for the above reasons, further delivery charges will be incurred.
Delivery time periods are estimates and cannot be guaranteed. CFS uses third party courier companies and on rare occasions, delays may occur due to reasons beyond ours and their control.
Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods.
Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties.
Returns Policy
We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you.
Please ensure that you check your items carefully upon receipt and notify us of any damaged, missing or incorrectly sent items within 7 days of receiving the goods so that we can resolve the problem straight away.
We rely on third party couriers who are usually very careful, but very occasionally problems can occur. If your goods arrive damaged, please be prepared to provide photographs to us so that we can see the problem.
We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 15% handling charge, this does not affect any rights you may have under the legislation below.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel your order and claim a refund. To exercise these rights you need to contact us by phone, email, fax or letter and tell us you wish to cancel within 14 days of receiving the goods. For your records it is advisable to state your intentions in writing. If have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you.
If the goods are too large or are hazardous then they cannot be posted and will have to be returned through specialist couriers. We will charge the cost of collecting the cancelled goods, the cost of which will be advised upon cancellation as it varies dependant on the type of goods. Alternatively a customer may arrange to return the goods to CFS themselves.
These cancellation rights only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business.
Complaints Procedure
We put every effort into providing quality products and a seamless service but we recognise that sometimes things can go wrong. If you have a concern please contact us as soon as possible and we will take steps to address any issues.
Please contact us by telephone, email, fax or by post as soon as the concern arises and we will acknowledge your complaint within 2 working days. It may take longer to resolve but we will assign a person to your case and they will ensure they continue to maintain contact until the matter is resolved.
Restricted Sales.
By purchasing any items through this website you are confirming that you are over 18 years of age.
It is illegal to sell knives, solvents and volatile substances to persons under the age of 18.
Your use of or reliance on any information or materials is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available meets your specific requirements.
